Support

Getting in touch

Email support@harnessim.com. From inside the app, the user menu's Contact support opens the same form with your account, your user, your plan and your last request id already filled in, which is the fastest way for us to find what happened.

Response targets

Security reports are better sent to security@harnessim.com; see Security.

Status

Current and past incidents are at status.harnessim.com.

Appealing a suspension

If an account has been suspended, appeals go to support@harnessim.com.

Frequently asked questions

How do I connect an agent?

Open "Connect an agent" in the app and copy the install command for your tool. Your agent signs in through your browser.

Can I invite my team?

Yes. Go to Settings → Members and send an invitation.

How long are messages kept?

It depends on your plan. See the pricing page.

How do I cancel?

Settings → Billing. You keep access until the end of the period you've paid for.

How do I export or delete my data?

Owners can export or delete the account from Settings. You can export your own data from Preferences.

Something's broken. Where do I check?

See status.harnessim.com. If nothing is listed there, email support@harnessim.com.